TERMS OF SERVICE

Please read these Terms of Service ("Terms") carefully as they contain important information about your legal rights, remedies and obligations.

By accessing or using the Scraye Platform, you agree to comply with and be bound by these Terms.

Last Updated: 2nd of April 2026 (amended to incorporate Scraye Rent Club terms)

These Terms constitute a legally binding agreement ("Agreement") between you and Scraye (as defined below) governing your access to and use of the Scraye website, including any subdomains thereof, and any other websites (including the Ribbon Rewards website) or apps through which Scraye makes its services available (collectively, the "Scraye Platform") and all associated services (collectively, "Scraye Services").

When these Terms mention "Scraye," "Ribbon", "we," "us," or "our," it refers to Scraye Technologies Ltd ("Scraye Technologies"), 4 Thomas More Square, London E1W 1YW. Ribbon and Ribbon Rewards are trading names for Scraye's rent rewards service (see clause 7).

There are other terms that may apply to you

Please note, your use of the Scraye Platform and Scraye Services may be subject to separate terms and conditions. In particular:

(a) Our collection and use of personal information in connection with your access to and use of the Scraye Platform is described in our Privacy Policy available at https://www.scraye.com/privacy.

(b) If you are a Landlord and wish to list your property on the Scraye Platform, our relationship with you will also be governed by Scraye's Landlord Terms of Business. Please see https://www.scraye.com/landlords for further details.

(c) If you are a Seller and wish to list your property on the Scraye Platform, our relationship with you will also be governed by Scraye's Seller Terms of Business. Please see https://www.scraye.com/sales for further details.

(d) If you are an Estate Agent and wish to work with Scraye, our relationship with you will also be governed by Scraye's Partner Agency Terms of Business. Please see https://www.scraye.com/agents for further details.

(e) If you are a Rent Club member and wish to access Scraye's Deposit Share or Deposit Spread products, each product is governed by its own product-specific terms and conditions which will be presented to you for acceptance as part of the application process. Rent Club membership does not guarantee access to either product, which remains subject to Scraye's referencing process and approval.

1 Scope of Scraye Services

1.1 The Scraye Platform is an online platform that enables registered prospective tenants ("Tenants") and prospective buyers ("Buyers") to search for, rent or buy properties that Scraye has listed for rent or for sale on behalf of third party landlords, sellers or estate agencies ("Landlords"; "Sellers"; "Agencies"; Tenants, Sellers, Agents and Landlords together referred to as "Users") and on behalf of Scraye itself (together, the "Listings").

1.2 Additionally, via the Ribbon Rewards website, including any subdomains thereof, and any other websites (including the Ribbon Rewards website) or apps through which Scraye makes its services available (collectively, the "Ribbon Rewards Platform"), Scraye provides a service whereby Tenants may accrue and redeem perks when paying rent on the Ribbon Rewards Platform.

1.3 Additionally, Scraye offers Scraye Rent Club, a paid membership product available to eligible Tenants that provides an enhanced rewards multiplier on qualifying rent payments and access to Scraye's deposit financing products, subject to the terms set out in Annexure 4 and the product-specific terms applicable to each deposit product.

1.4 While we may help facilitate the resolution of disputes, Scraye has no control over and does not endorse or guarantee the performance or conduct of any Users or third party. Any references to a User being "verified" (or similar language) only indicate that the User has completed a relevant verification or identification process and nothing else. Any such description is not an endorsement, certification or guarantee by Scraye about any User, including of the User's identity or background or whether the User is trustworthy, safe or suitable. Additionally, User verification on the internet is difficult and we do not assume any responsibility for the confirmation of any User's identity.

1.5 The Scraye Platform may contain links to third-party websites or resources ("Third-Party Services"). Such Third-Party Services may be subject to different terms and conditions and privacy practices and policies. Scraye is not responsible or liable for the availability or accuracy of such Third-Party Services, or the content, products, or services available from such Third-Party Services. Links to such Third-Party Services are not an endorsement by Scraye of such Third-Party Services.

2 Eligibility, Using the Scraye Platform

2.1 In order to access and use the Scraye Platform or register a Scraye Account (including a Ribbon Rewards account) you must be an individual at least 18 years old or a duly organised, validly existing business, organisation or other legal entity in good standing under the laws of the country you are registered and able to enter into legally binding contracts.

2.2 You represent and warrant that (i) you are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a "terrorist supporting" country, and (ii) you are not listed on any U.S. Government, European Union or United Kingdom list of sanctioned, prohibited or restricted parties.

2.3 Scraye may make access to and use of the Scraye Platform, or certain areas or features of the Scraye Platform, subject to certain conditions or requirements, such as completing a verification process, meeting specific quality or eligibility criteria.

2.4 The access to or use of certain areas and features of the Scraye Platform may be subject to separate policies, standards or guidelines, or may require that you accept additional terms and conditions before you can access the relevant areas or features of the Scraye Platform. If there is a conflict between these Terms and terms and conditions applicable to a specific area or feature of the Scraye Platform, the latter terms and conditions will take precedence with respect to your access to or use of that area or feature, unless specified otherwise in the latter terms and conditions.

3 Modification of these Terms

3.1 Scraye reserves the right to modify these Terms at any time in accordance with this provision. If we make changes to these Terms, we will post the revised Terms on the Scraye Platform and update the "Last Updated" date at the top of these Terms. If you disagree with the revised Terms, you should stop using the Scraye Platform with immediate effect. Your continued access to or use of the Scraye Platform will constitute acceptance of the revised Terms.

3.2 Any transactions already entered into via the Scraye Platform will remain subject to the Terms applicable at the time the transaction was entered into and will not be affected by any revised Terms updated following such date.

4 Account Registration

4.1 You must register an account ("Scraye Account") to access and use certain features of the Scraye Platform, such as renting a Listing. If you are registering a Scraye Account for a business, organisation or other legal entity, you represent and warrant that you have the authority to legally bind that entity and grant us all permissions and licenses provided in these Terms.

4.2 You can register a Scraye Account using an email address and creating a password.

4.3 You must provide accurate, current and complete information during the registration process and keep your Scraye Account and public Scraye Account profile page information up-to-date at all times.

4.4 You may not register more than one (1) Scraye Account unless Scraye authorises you to do so. You may not assign or otherwise transfer your Scraye Account to another party.

4.5 You are responsible for maintaining the confidentiality and security of your Scraye Account credentials and may not disclose your credentials to any third party. You must immediately notify Scraye if you know or have any reason to suspect that your credentials have been lost, stolen, misappropriated, or otherwise compromised or in case of any actual or suspected unauthorized use of your Scraye Account. You are liable for any and all activities conducted through your Scraye Account, unless such activities are not authorised by you and you are not otherwise negligent (such as failing to report the unauthorised use or loss of your credentials).

4.6 Scraye may enable features that allow you to authorise other Users or certain third parties to take certain actions that affect your Scraye Account. These features do not require that you share your credentials with any other person. No third party is authorised by Scraye to ask for your credentials, and you shall not request the credentials of another User.

5 Content and intellectual property rights

5.1 Scraye may enable Users access and view content that Scraye makes available on or through the Scraye Platform, including proprietary Scraye content and any content licensed or authorized for use by or through Scraye from a third party including information or content provided by Landlords ("Scraye Content").

5.2 The Scraye Platform and Scraye Content may in its entirety or in part be protected by copyright, trademark, and/or intellectual property rights or other laws of the United Kingdom and other countries. You acknowledge and agree that the Scraye Platform and Scraye Content, including all associated intellectual property rights, are the exclusive property of Scraye and/or its licensors or authorising third-parties. You will not remove, alter or obscure any copyright, trademark, service mark or other proprietary rights notices incorporated in or accompanying the Scraye Platform or Scraye Content. All trademarks, service marks, logos, trade names, and any other source identifiers of Scraye used on or in connection with the Scraye Platform and Scraye Content are trademarks or registered trademarks of Scraye in the United Kingdom and abroad. Trademarks, service marks, logos, trade names and any other proprietary designations of third parties used on or in connection with the Scraye Platform and/or Scraye Content are used for identification purposes only and may be the property of their respective owners.

5.3 You will not use, copy, adapt, modify, prepare derivative works of, distribute, license, sell, transfer, publicly display, publicly perform, transmit, broadcast or otherwise exploit the Scraye Platform, except as expressly permitted in these Terms. No licenses or rights are granted to you by implication or otherwise under any intellectual property rights owned or controlled by Scraye or its licensors, except for the licenses and rights expressly granted in these Terms.

5.4 Subject to your compliance with these Terms, Scraye grants you a limited, non-exclusive, non-sublicensable, revocable, non-transferable license to access and view any Scraye Content made available on or through the Scraye Platform and accessible to you, solely for your personal and non-commercial use in accessing the Listings and using the Scraye Platform.

5.5 Scraye respects copyright law and expects its Users to do the same. If you believe that any content on the Scraye Platform infringes copyrights you own or of any third party, please notify us at [email protected].

6 Terms specific for Tenants

If you are a Tenant and wish to rent a Listing, the additional terms set out in "Annexure 1 – Terms Specific for Tenants" shall apply to your use of the Scraye Platform and the Scraye Services relating to any Listing.

7 Terms specific for the Scraye Rent Rewards service

If you are a Tenant and wish to earn points by paying rent via the Scraye Rent Rewards service, the additional terms set out in "Annexure 2 – Terms Specific for the Ribbon Rewards Platform" shall apply to your use of the Scraye Platform and the Scraye Services relating to any Listing.

8 Terms specific for Buyers

If you are a Buyer and wish to buy a property, the additional terms set out in "Annexure 3 – Terms Specific for Buyers" shall apply to your use of the Scraye Platform and the Scraye Services relating to any Listing.

9 Terms specific for Scraye Rent Club

If you are a Tenant and wish to become a Scraye Rent Club member, the additional terms set out in "Annexure 4 – Terms Specific for Scraye Rent Club" shall apply to your use of the Scraye Platform and the Scraye Services relating to Rent Club membership, including the Enhanced Rewards Points and Deposit Products available thereunder.

10 Prohibited Activities

10.1 You are solely responsible for compliance with any and all laws, rules, regulations, and tax obligations that may apply to your use of the Scraye Platform. In connection with your use of the Scraye Platform, you will not and will not assist or enable others to:

10.1.1 breach or circumvent any applicable laws or regulations, agreements with third-parties, third-party rights, or our Terms;

10.1.2 use the Scraye Platform or Scraye Content for any commercial or other purposes that are not expressly permitted by these Terms or in a manner that falsely implies Scraye endorsement, partnership or otherwise misleads others as to your affiliation with Scraye;

10.1.3 copy, store or otherwise access or use any information, including personally identifiable information about any other User, contained on the Scraye Platform in any way that is inconsistent with Scraye's Privacy Notice or these Terms or that otherwise violates the privacy rights of Users or third parties;

10.1.4 use the Scraye Platform in connection with the distribution of unsolicited commercial messages ("spam");

10.1.5 use the Scraye Platform to source, find, request, make or accept a tenancy independent of the Scraye Platform, to circumvent any fees which would be payable in respect of transactions conducted via the Scraye Platform or for any other reason;

10.1.6 request, accept or make any payment for any fees outside of the Scraye Platform. If you do so, you: (i) accept all risks and responsibility for such payment, and (ii) hold Scraye harmless from any liability for such payment;

10.1.7 discriminate against or harass anyone on the basis of race, national origin, religion, gender, gender identity, physical or mental disability, medical condition, marital status, age or sexual orientation, or otherwise engage in any violent, harmful, abusive or disruptive behaviour;

10.1.8 use, display, mirror or frame the Scraye Platform or Scraye Content, or any individual element within the Scraye Platform, Scraye's name, any Scraye trademark, logo or other proprietary information, or the layout and design of any page or form contained on a page in the Scraye Platform, without Scraye's express written consent;

10.1.9 dilute, tarnish or otherwise harm the Scraye brand in any way, including through unauthorised use of Scraye Content, registering and/or using Scraye or derivative terms in domain names, trade names, trademarks or other source identifiers, or registering and/or using domains names, trade names, trademarks or other source identifiers that closely imitate or are confusingly similar to Scraye domains, trademarks, taglines, promotional campaigns or Scraye Content;

10.1.10 use any robots, spider, crawler, scraper or other automated means or processes to access, collect data or other content from or otherwise interact with the Scraye Platform for any purpose;

10.1.11 avoid, bypass, remove, deactivate, impair, descramble, or otherwise attempt to circumvent any technological measure implemented by Scraye or any of Scraye's providers or any other third party to protect the Scraye Platform;

10.1.12 attempt to decipher, decompile, disassemble or reverse engineer any of the software used to provide the Scraye Platform;

10.1.13 take any action that damages or adversely affects, or could damage or adversely affect the performance or proper functioning of the Scraye Platform; or

10.1.14 violate or infringe anyone else's rights or otherwise cause harm to anyone.

11 Access to the Scraye Platform

11.1 We do not guarantee that the Scraye Platform, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.

11.2 Scraye is not responsible for outages or disruptions of the Internet and telecommunications infrastructure which are beyond our control and can lead to interruptions in the availability of the Scraye Platform. Scraye may, temporarily and under consideration of the Users' legitimate interests (e.g. by providing prior notice), restrict the availability of the Scraye Platform or certain areas or features thereof, if this is necessary in view of capacity limits, the security or integrity of our servers, or to carry out maintenance measures that ensure the proper or improved functioning of the Scraye Platform. Section 17 (Liability) remains unaffected. Scraye may improve, enhance and modify the Scraye Platform and introduce new Scraye Services from time to time.

11.3 We do not guarantee that our site will be secure or free from bugs or viruses.

11.4 You are responsible for configuring your information technology, computer programmes and platform to access our site. You should use your own virus protection software.

11.5 You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful.

11.6 We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any site linked.

12 Suspension of access and other measures

12.1 Scraye may immediately, without notice, stop providing access to the Scraye Platform if (i) you have materially breached your obligations under these Terms (ii) you have violated applicable laws, regulations or third party rights, or (iii) such action is necessary to protect the personal safety or property of Scraye, its Users, or third parties (for example in the case of fraudulent behaviour of a User).

12.2 In addition, Scraye may take any of the following measures (i) to comply with applicable law, or the order or request of a court, law enforcement or other administrative agency or governmental body, or if (ii) you have breached these Terms, applicable laws, regulations, or third party rights, (iii) you have provided inaccurate, fraudulent, outdated or incomplete information during the Scraye Account registration, Listing process or thereafter, (iv) you have repeatedly cancelled confirmed tenancies, or (v) such action is necessary to protect the personal safety or property of Scraye, its Users, or third parties, or to prevent fraud or other illegal activity:

12.2.1 refuse to post, delete or delay any Listings;

12.2.2 cancel any pending or confirmed tenancies or sales;

12.2.3 limit your access to or use of the Scraye Platform;

12.2.4 temporarily or permanently revoke any status associated with your Scraye Account; and/or

12.2.5 temporarily or permanently suspend your Scraye Account and stop providing access to the Scraye Platform.

12.3 Where access to your Scraye Account has been revoked, you are not entitled to a restoration of your Scraye Account. If your access to or use of the Scraye Platform has been limited or your Scraye Account has been suspended or revoked, you may not register a new Scraye Account or access and use the Scraye Platform through an Scraye Account of another User.

12.4 If Scraye takes any of the measures described in this Section you may raise a complaint regarding such a decision by contacting us at [email protected].

13 Liability

13.1 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.

13.2 Additional limitations and exclusions of liability may apply to liability arising as a result of the supply of Scraye Services to you, which will be set out in the relevant terms and conditions referred to at the start of these Terms.

13.3 If you are a consumer user of the Scraye Platform:

13.3.1 We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking these Terms or our failing to use reasonable care and skill in provision of the Scraye Services, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen.

13.4 If you are a business user of the Scraye Platform:

13.4.1 We exclude all implied conditions, warranties, representations or other terms that may apply to the Scraye Platform or any Scraye Content on it.

13.4.2 We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with: (a) use of, or inability to use, our site; or (b) use of or reliance on any content displayed on our site.

13.4.3 In particular, we will not be liable for (i) loss of profits, sales, business, or revenue; (ii) business interruption; (iii) loss of anticipated savings; (iv) loss of business opportunity, goodwill or reputation; or (v) any indirect or consequential loss or damage.

13.4.4 To the maximum extent permitted by applicable law, you agree to release, defend (at Scraye's option), indemnify, and hold Scraye and its affiliates and subsidiaries, including but not limited to, Scraye, and their officers, directors, employees and agents, harmless from and against any claims, liabilities, damages, losses, and expenses, including, without limitation, reasonable legal and accounting fees, arising out of or in any way connected with (i) your breach of these Terms, (ii) your improper use of the Scraye Platform or any Scraye Services, or (iii) your breach of any laws, regulations or third party rights.

14 Applicable Law and Jurisdiction

These Terms are governed by and construed in accordance with English law. If you are acting as a consumer and if mandatory statutory consumer protection regulations in your country of residence contain provisions that apply by application of applicable law, such provisions shall apply irrespective of the choice of English law. As a consumer, you may bring any judicial proceedings relating to these Terms before the competent court of your place of residence or the competent court of Scraye's place of business in England. If Scraye wishes to enforce any of its rights against you as a consumer, we may do so only in the courts of the jurisdiction in which you are a resident. If you are acting as a business, you agree to submit to the exclusive jurisdiction of the English courts.

15 General Provisions

15.1 Except as they may be supplemented by additional terms and conditions, policies, guidelines or standards, these Terms constitute the entire Agreement between Scraye and you pertaining to the subject matter hereof, and supersede any and all prior oral or written understandings or agreements between Scraye and you in relation to the access to and use of the Scraye Platform.

15.2 No joint venture, partnership, employment, or agency relationship exists between you and Scraye as a result of this Agreement or your use of the Scraye Platform.

15.3 These Terms do not and are not intended to confer any rights or remedies upon any person other than the parties.

15.4 If any provision of these Terms is held to be invalid or unenforceable, such provision will be struck and will not affect the validity and enforceability of the remaining provisions.

15.5 Scraye's failure to enforce any right or provision in these Terms will not constitute a waiver of such right or provision unless acknowledged and agreed to by us in writing. Except as expressly set forth in these Terms, the exercise by either party of any of its remedies under these Terms will be without prejudice to its other remedies under these Terms or otherwise permitted under law.

15.6 You may not assign, transfer or delegate this Agreement and your rights and obligations hereunder without Scraye's prior written consent. Scraye may without restriction assign, transfer or delegate this Agreement and any rights and obligations hereunder, at its sole discretion, with 30 days prior notice.

15.7 Unless specified otherwise, any notices or other communications to Users permitted or required under this Agreement, will be provided electronically and given by Scraye via email, Scraye Platform notification, or messaging service (including SMS and WeChat).

15.8 If you have any questions about these Terms please email us at [email protected].

ANNEXURE 1 – TERMS SPECIFIC FOR TENANTS

1 Renting Listings via Scraye

1.1 Subject to meeting any requirements (such as completing any verification processes) set by Scraye and/or the Landlord or Agency, you can rent a Listing available on the Scraye Platform by following the rental process via the Scraye Platform and subject to these Terms.

2 Information contained in Listings

2.1 Whilst Scraye uses reasonable endeavours to ensure that the information displayed in respect of any Listing is accurate, Scraye is not able to verify all information independently, some of the information is derived from third parties and services and appliances listed have not been tested by us and no guarantee as to their specification or operating ability is given.

2.2 Any prospective Tenants should:

2.2.1 not rely on this information as a statement or representation of fact;

2.2.2 note that this information does not constitute any part of an offer or contract; and

2.2.3 take their own steps to satisfy themselves by their own inspection (including viewing the property in person), searches, enquiries or otherwise as to the accuracy and completeness of any information contained.

2.3 Unless otherwise stated, all rental prices are correct at the date of publication and, unless otherwise stated, are quoted inclusive of VAT.

2.4 You should always exercise due diligence and care when deciding whether to rent a Listing.

3 Fees applicable to Listings

3.1 All applicable fees which will be payable if you rent a Listing, including the First Rent, Security Deposit (if applicable), and any applicable Taxes (collectively, "Total Fees") will be presented to you as part of the Listing prior to you confirming a request to rent a Listing.

3.2 Fees payable in respect of tenancy agreements shall be collected via the Scraye Platform.

3.3 If you enter into a tenancy via the Scraye Platform, you agree to pay the Total Fees.

3.4 Save in respect of Holding Deposits (see below) and the Scraye Rent Club Membership Fee (where applicable, as set out in Annexure 4), Scraye will not charge you any fees separately for Scraye Services as a Tenant. All fees retained by Scraye in respect of the provision of Scraye Services shall be charged separately as between Scraye and the Landlord.

4 Requesting to rent a Listing

4.1 You may request to rent a Listing via the Scraye Platform.

4.2 Following a request to rent a Listing, a Landlord may either accept or reject such request. Scraye will inform you about the outcome.

4.3 Any request or acceptance of a request to rent a Listing does not create any legal obligation between you and the Landlord, which shall be subject to the parties entering into a binding tenancy agreement as set out below.

5 Holding Deposits

5.1 A holding deposit may be payable by you following an Agency or Landlord accepting a request of requesting to rent a Listing in order for the Listing to be taken off the Scraye Platform whilst the pre-tenancy checks and tenancy agreement closing process is completed ("Holding Deposit").

5.2 If a Holding Deposit is payable, you will be given full details of such requirement prior to making the request to rent the Listing.

5.3 If you do not pay the Holding Deposit, Scraye reserves the right to continue to list the Listing on the Scraye Platform.

5.4 The Holding Deposit is required in order to protect Scraye and the Landlord from the time and costs incurred in relation to conducting the pre-tenancy checks and preparation of the tenancy agreement if you pull out of renting the Listing later in the process.

5.5 If you complete the tenancy agreement, the Holding Deposit will be applied in full against amounts payable by you as the tenancy deposit, rent in advance or any applicable fees.

5.6 Notwithstanding payment of the Holding Deposit, you may cancel a request to rent a Listing at any time until the tenancy agreement is completed (see below).

5.7 The Holding Deposit will be refundable in full if:

5.7.1 if the Tenant cancels the request to rent the Listing due to good cause, for example: (a) if the Landlord seeks to change the terms of the request to rent the Listing which were previously accepted; or (b) if the property is not available on the date you were told via the Scraye Platform it would be; or

5.7.2 If the Landlord cancels your request to rent the Listing without good cause (as specified below). For example, if a Landlord changes their mind, your Holding Deposit shall be refunded in full; or

5.7.3 If the Landlord without good cause does not complete the tenancy agreement closing process within 15 days of the payment of the Holding Deposit.

5.8 Scraye, the Agent or the Landlord reserves the right to retain the Holding Deposit (or a reasonable portion thereof determined by Scraye in good faith) and return the Listing to the Scraye Platform:

5.8.1 if the Tenant cancels the request to rent the Listing after payment of the Holding Deposit without good cause;

5.8.2 if the Landlord cancels your request to rent the Listing due to good cause, which shall mean due to: (a) your failure to pass the pre-tenancy checks where you were made aware of the relevant requirements or criteria for passing and went ahead with the checks, for example, you failing a right to rent check; (b) your failure to provide relevant information in respect of such checks within a reasonable period of request and/or provision of untruthful or misleading information; and/or (c) your failure without good cause to complete the tenancy agreement closing process within 15 days of the payment of the Holding Deposit; or

5.8.3 Should your application for a tenancy be deemed by the Scraye team at its sole discretion to require financial verification via OpenBanking to avoid fraud, your refusal to provide access shall provide grounds for withholding of your holding deposit.

5.9 Where a refund of a Holding Deposit is due, Scraye shall refund the Holding Deposit to you within 7 days of the relevant event.

5.10 Where any part of the Holding Deposit is retained, Scraye shall inform you in writing within 7 days of the relevant event.

5.11 In certain circumstances, Scraye may cancel a pending or confirmed tenancy on behalf of an Agency, Landlord or Tenant and initiate corresponding refunds. Where Scraye cancels a tenancy, Scraye will, notify Users and provide the reasons for such a measure, unless such notification would (i) prevent or impede the detection or prevention of fraud or other illegal activities, (ii) harm the legitimate interests of other Users or third parties, or (iii) contravene applicable laws. You may dispute a cancellation by contacting [email protected].

5.12 You acknowledge that Scraye does not control third party website and Scraye makes no guarantee that a property will be removed from any third party websites following payment of a Holding Deposit.

6 Pre-tenancy checks

6.1 If your request to rent a Listing is accepted by an Agency or the Landlord, prior to entering into a tenancy agreement via the Scraye Platform, Scraye requires pre-tenancy checks to be carried out in respect of all prospective Tenants.

6.2 Scraye will carry out the following checks:

6.2.1 ID: checking the ID against third party databases for legitimacy, right-to-rent and whether the ID has been recorded as a compromised document;

6.2.2 Supporting documentation: review of letter of employment or letter of acceptance to university;

6.2.3 Credit: checking a tenant's details against Transunion and/or Experian databases for credit score, any previous bankruptcies and previous addresses;

6.2.4 Financial: Scraye shall run the following checks:

6.2.5 OpenBanking:

(a) Review of a minimum of 3 months financial statements from the account connected to OpenBanking

(b) Analysis of amount and reliability of income

(d) Satisfactory existing/prior landlord reference letter (where requested)

6.2.6 Manual:

(a) Review of 3 latest payslips

(b) Review of 3 months of bank statements

6.3 You agree to provide such information and documentation as Scraye reasonably requests in order to complete the pre-tenancy checks. Should your application for a tenancy be deemed by the Scraye team at its sole discretion to require financial verification via OpenBanking to avoid fraud, your refusal to provide access shall provide grounds for withholding of your holding deposit.

6.4 If you do not pass any of the pre-tenancy checks:

6.4.1 you will not be able to rent the Listing; and

6.4.2 we will inform you of the reasons.

6.5 Our collection and use of personal data collected in relation to pre-tenancy checks shall be strictly in accordance with our Privacy Policy available at https://assets.scraye.com/public/privacy-notice.pdf. You understand the personal data collected during the process may be shared with the landlord or our partner agencies as appropriate for evaluation of the pre-tenancy check results.

6.6 If you apply to rent a Listing on behalf of additional Tenants, you are required to ensure that every additional Tenant meets any requirements set by the Landlord, and is made aware of and agrees to these Terms and any terms and conditions, rules and restrictions set by the Landlord. If you are renting for an additional Tenant who is a minor, you represent and warrant that you are legally authorised to act on behalf of the minor.

6.7 You are solely responsible for securing and backing up copies of your information or documents.

7 Entering into tenancy agreements

7.1 The tenancy agreement is a separate legal agreement entered into between the Landlord and the Tenant.

7.2 Where an Agency or a Landlord accepts your request to rent a Listing and you complete all pre-tenancy checks, the tenancy agreement will be made available via the Scraye Platform.

7.3 Where the Tenant wishes to enter into the tenancy agreement, the Tenant and the Landlord shall complete the tenancy agreement via the Scraye Platform.

7.4 Scraye is not a party to the tenancy agreement, is not responsible for the terms of the tenancy agreement and the Tenant cannot hold Scraye liable for any matter relating to the tenancy agreement (including any deductions made from any deposit or any other dispute with the Landlord) unless directly caused by Scraye's breach of these Terms.

7.5 We recommend that you seek independent legal advice prior to entering into any tenancy agreement.

ANNEXURE 2 – TERMS SPECIFIC FOR THE RIBBON REWARDS PLATFORM

Ribbon Rent Rewards Terms and Conditions

THESE TERMS SHOULD BE READ IN CONJUNCTION WITH THE TERMS OF SERVICE AND THE PRIVACY NOTICE.

1. This Ribbon Rewards Terms and Conditions describes how the Ribbon Rent Rewards Programme (the "Rent Rewards Programme") works and forms a legal agreement between you, the end user, and Scraye Technologies Ltd (Scraye) that applies each time you use or access the Scraye Platform at https://www.scraye.com/ or Ribbon Rewards Platform at https://www.ribbonrewards.io. By participating in the Rewards Programme, you agree to be bound by the terms and conditions for the Rewards Programme, the Terms of Service for the Platform and the Privacy Notice, as well as any other terms and conditions which you may accept to receive additional services on Scraye, each of which apply every time you use or access the Platform and the additional services, as appliable, and each of which is a legally binding contract between you and Scraye regarding your participation in the Rent Rewards Programme and is incorporated by reference herein.

2. HOW YOU CAN EARN RENT REWARDS POINTS

a. You shall be able to register a "Rewards Account" either via the Scraye website at https://www.scraye.com/rewards/ or via the Ribbon website at https://www.ribbonrewards.io.

b. "Points" shall mean points earned by users of the Rent Reward Programme for payment of Rent via the Rent Rewards Programme or other ways as defined by Scraye from time to time.

c. You can earn Points by paying Rent via the Rent Rewards Programme or via other promotions that may be offered by Scraye from time to time.

d. Each user is entitled to earn Points on rent payments equating to an amount up to the monthly rent pertaining to your tenancy as indicated by you when registering your account. If you make several rent payments via the Scraye Rent Rewards Programme in a calendar month, the aggregate of these payments must not exceed the monthly rent pertaining to your tenancy as indicated by you when registering your account.

e. Any promotions to earn points will be displayed by Scraye on https://www.scraye.com/rewards/ or https://www.ribbonrewards.io.

f. You may view your earned and unredeemed Points on the Scraye Platform or the Ribbon Rewards Platform by logging into your user account.

g. Points will be considered earned when posted to your user account on the Scraye Platform or Ribbon Rewards Platform.

3. HOW YOU CAN USE YOUR POINTS

a. You can use your Points to redeem for any available reward options.

b. Reward options will be displayed by Scraye on your user account on the Scraye Platform or the Ribbon Rewards Platform.

c. Once you redeem your Points for an available reward, you will receive the reward and your aggregate Points will be reduced by the redemption of the reward.

4. HOW YOU CAN LOSE YOUR POINTS

a. Your Points don't expire as long as your user account is open and active. However, you will immediately lose all your Points if your user account is closed for.

b. Your user account may be closed for any of the following reasons:

i. You fail to comply with the Scraye Rent Rewards Terms and Conditions or any other agreement you have with Scraye.

ii. We believe that you've engaged in fraudulent activity related to your account, the Rent Rewards Programme or any other use of the Scraye Platform.

iii. We believe you've misused the Scraye Rent Rewards Programme or the Scraye Platform in any way.

c. Upon closure of your account for any reason, you will lose all Points immediately, regardless of how or when they were acquired.

5. CAUTION AND WARNING

a. Scraye reserves the right to reject, revoke, cancel, terminate, or suspend any user account, benefit, and/or any and all Points, or take any other action at its discretion, at any time with immediate effect and without written notice or liability to any user, if Scraye, in its sole discretion, believes: (a) the user has (1) violated any of the Rent Rewards Programme rules; (2) abused the Rent Rewards Programme or acted in a manner to illegitimately accumulate Points; (3) acted in a manner inconsistent with applicable law, regulations or ordinances; (4) engaged in any misconduct or wrongdoing in connection with the Program; or (5) engaged in abusive, fraudulent, inappropriate, or hostile conduct in connection with the Program; or (b) Scraye's provision of the Rent Rewards Programme and/or any associated benefits to the user may violate any applicable laws to which Scraye is subject from time to time.

b. Any attempt to deliberately damage or undermine the legitimate operation of the Rent Rewards Programme Website may be a violation of criminal and civil laws. Should such an attempt be made, Scraye reserves the right to seek damages or other remedies to the fullest extent permitted by law. Any abuse of the Rent Rewards Programme, failure to follow any terms of the Rent Rewards Programme, or any misrepresentation by a user may subject that user to cancellation of his/her account and will affect eligibility for future participation in the Rent Rewards Programme. Scraye reserves the right to seek all remedies, whether available at law or at equity, criminal or civil, in the event a user defrauds or abuses the Rent Rewards Programme, fails to follow any terms of the Rent Rewards Programme, or makes any misrepresentations to Scraye.

6. AMENDMENTS TO YOUR POINTS

a. At any time and in the sole discretion of Scraye (including, without limitation, where a user was not eligible to earn a specific benefit pursuant to these Rent Rewards Programme rules), Scraye may correct the amount of Points credited to a user's account. If, after a correction, or for any other reason, you have a negative balance in your account, any Points you subsequently receive will be applied first to reduce the negative balance. You will not be able to use Points until your balance becomes positive.

b. Scraye reserves the right to invoice you for Points received for which Scraye subsequently determined you were ineligible.

7. TERMINATION AND CANCELLATION

a. The Rent Rewards Programme has no predetermined termination date and may continue until such time as we, at our sole discretion, elect to designate a Rent Rewards Programme termination date. We may, in our sole discretion, terminate the Program, in whole or in part, at any time, with thirty (30) days' notice, which may result in loss of accumulated Points and the cancellation of all benefits and privileges associated with the Rent Rewards Programme. If we decide to cancel the Rent Rewards Programme, you'll have at least thirty (30) days from the date we cancel the Program to use your Points, as long as you don't lose them for any of the reasons described in these Scraye Rent Rewards Terms and Conditions. If you don't use your Points during that time, you'll lose them. If you wish to cancel your participation in the Program, you may contact our customer service team at [email protected].

ANNEXURE 3 – TERMS SPECIFIC FOR BUYERS

1 Buying properties via Scraye

1.1 Subject to meeting any requirements (such as completing any verification processes) set by Scraye and/or the Seller or Agency, you can buy a property available on the Scraye Platform by following the offer process via the Scraye Platform and subject to these Terms.

2 Information contained in Listings

2.2 Any prospective Buyers should:

2.2.1 not rely on this information as a statement or representation of fact;

2.2.2 note that this information does not constitute any part of an offer or contract; and

2.3 Unless otherwise stated, all sales prices are correct at the date of publication and, unless otherwise stated, are quoted inclusive of VAT.

2.4 You should always exercise due diligence and care when deciding whether to buy a property.

3 Fees applicable to Listings

3.1 All applicable fees which will be payable if you buy a property ("Total Fees") will be presented to you as part of the Listing prior to you confirming a request to buy a Listing.

4 Submitting an offer to purchase a Listing

4.1 You may submit an offer to purchase a Listing via the Scraye Platform.

4.2 Following the submission of an offer on a Listing, a Seller or Agency may either accept, counter or reject such an offer. Scraye will inform you about the outcome.

4.3 Any request or acceptance of an offer to purchase a Listing does not create any legal obligation between you and the Seller or Agency, which shall be subject to the parties entering into a binding sales agreement.

5 Entering into sales agreements

5.1 The property purchase agreement is a separate legal agreement entered into between the Seller and the Buyer.

5.2 Where an Agency or a Seller accepts your offer to purchase a Listing, the purchase agreement will be provided by the Seller's or Buyer's acting solicitor and not by Scraye.

5.3 Scraye is not a party to the sales agreement, is not responsible for the terms of the sales agreement and the Buyer cannot hold Scraye liable for any matter relating to the sales agreement unless directly caused by Scraye's breach of these Terms.

5.4 We recommend that you seek independent legal advice prior to entering into any sales agreement.

ANNEXURE 4 – TERMS SPECIFIC FOR SCRAYE RENT CLUB

1 About Scraye Rent Club

1.1 Scraye Rent Club ("Rent Club") is a paid membership product offered by Scraye Technologies Ltd that provides eligible Tenants with (a) an enhanced Ribbon Rewards points multiplier on qualifying rent payments; and (b) access to Scraye's deposit financing solutions, being Deposit Share and Deposit Spread (together, the "Deposit Products"), subject to the conditions set out in this Annexure.

1.2 These terms should be read alongside the Terms of Service, Annexure 1 (Terms Specific for Tenants), and Annexure 2 (Terms Specific for the Ribbon Rewards Platform), each of which continue to apply to Rent Club members in full.

2 Membership Fee and Term

2.1 Access to Rent Club is conditional on payment of the applicable membership fee ("Membership Fee"), as displayed on the Scraye Platform at the time of sign-up. The Membership Fee is payable annually in advance and is non-refundable except as required by applicable law.

2.2 Membership commences on the date payment of the Membership Fee is confirmed and continues for a period of twelve (12) months ("Membership Term"), unless cancelled earlier in accordance with these terms.

2.3 Scraye reserves the right to change the Membership Fee on renewal. You will be given no less than 30 days' written notice of any change before your next renewal date.

2.4 You may cancel your Rent Club membership at any time. Cancellation will take effect at the end of your current Membership Term. No refund of the Membership Fee will be given for any unused portion of the Membership Term, except where required by law.

3 Enhanced Rewards Points

3.1 During an active Membership Term, Rent Club members will earn points at a rate of 3x the standard Ribbon Rewards rate on qualifying rent payments, subject to the cap set out at clause 3.2 ("Enhanced Rate").

3.2 Points cap based on declared rent. The Enhanced Rate applies only up to the monthly rent amount declared by you at the time of Rent Club sign-up ("Declared Rent"). If your actual monthly rent payment exceeds the Declared Rent:

(a) points will be earned at the Enhanced Rate only on the portion of your payment up to the Declared Rent; and

(b) any excess above the Declared Rent will earn points at the standard Ribbon Rewards rate, or will not be eligible for points accrual, as applicable.

3.3 The Declared Rent is set at sign-up and is linked to a specific tenancy. If you move to a new tenancy with a higher monthly rent, you must update your Declared Rent by contacting Scraye at [email protected]. An updated Membership Fee may be payable to reflect the new Declared Rent, as notified to you by Scraye at that time.

3.4 You must not knowingly declare a rent amount that is lower than your actual monthly rent with the intention of paying a reduced Membership Fee and subsequently seeking to earn Enhanced Rate points on the higher actual rent. Scraye reserves the right to adjust or cancel accrued points, and to suspend or terminate membership, where it reasonably determines that the Declared Rent was set inaccurately or in bad faith.

3.5 All other terms governing the earning, redemption, amendment, and cancellation of points set out in Annexure 2 (Ribbon Rewards) continue to apply to points earned under Rent Club.

4 Deposit Products

4.1 Rent Club membership provides eligible members with access to Scraye's Deposit Share and Deposit Spread products (together, the "Deposit Products") at no additional fee during the Membership Term, subject to clauses 4.2 to 4.5 below.

4.2 Subject to separate terms. Each Deposit Product is governed by its own product-specific terms and conditions, which will be presented to you for acceptance before any Deposit Product is entered into. These Annexure 4 terms do not constitute or form part of the terms of any Deposit Product.

4.3 Subject to approval following referencing. Access to a Deposit Product is not guaranteed by reason of Rent Club membership alone. Each application for a Deposit Product is subject to:

(a) successful completion of Scraye's standard referencing process as set out in Annexure 1, clause 6; and

(b) approval by Scraye in its reasonable discretion, based on the outcome of that process and any other criteria Scraye may apply from time to time.

4.4 Scraye may decline an application for a Deposit Product notwithstanding that a Tenant holds an active Rent Club membership. Declined applicants remain entitled to the points-related benefits of their membership for the remainder of the Membership Term.

4.5 Where a Rent Club membership lapses or is cancelled, any Deposit Product entered into during the Membership Term will continue to be governed by its own product-specific terms and will not automatically be terminated.

5 General

5.1 Rent Club membership is personal to the member and may not be transferred or assigned to any other person.

5.2 Scraye reserves the right to withdraw, suspend or modify the Rent Club product at any time, subject to giving members no less than 30 days' written notice. Where Scraye withdraws the product entirely during an active Membership Term, it will offer a pro-rata refund of the unused portion of the Membership Fee.

5.3 If there is a conflict between these Annexure 4 terms and any other part of the Terms of Service, these Annexure 4 terms will take precedence in respect of matters specific to Rent Club membership.

General Terms and Conditions — Griffin Bank Limited

These Terms and Conditions (including any schedules attached to it, the Service Terms and any documents incorporated by reference in these Terms and Conditions) form a legal agreement between you and us in respect of the Services. Please read through the terms carefully. By clicking on the "Accept" button below you agree to these terms which will bind you and, where applicable, your Authorised Users.

You acknowledge that you are purchasing these Services directly from our business partner Scraye Technologies Ltd ("Scraye") (the "Underlying Agreement") but we will be directly responsible for delivery of the Services in consideration of your entering into such Underlying Agreement and subject to the terms of this Agreement. We do not charge you for the Services.

You should save a copy of these Terms and Conditions for future reference.

A table of Scraye's and our roles are set out below for reference only. The table below does not form part of this Agreement between you and us, and will be subject to further changes in accordance with our contract between us and Scraye. You acknowledge that you are not a party to such contract and shall not have any right to enforce the terms of such contract.

Service	Who provides this service
Providing you with access to Scraye's platform	Scraye
Providing you with an easy access operating account for your funds	Griffin

The remainder of the Griffin Bank Limited General Terms and Conditions, Service Terms (Support Service Schedule, Tripartite Operational Accounts), Schedules and Annexes remain unchanged from the version dated 12 November 2024, and are incorporated herein by reference.